Terms and Conditions

Acceptance of Order.
We must receive payment of the price of the products, and the delivery costs before we can accept your order,  you will have provided us with your email address and a contact number, so you will receive an email or call from us confirming that we have received your order and are processing it. No charge is made to a customer placing orders with a credit card. 

Pricing.
Our prices are set out on the website in Pounds Sterling. We reserve the right to adjust our prices in accordance to fluctuations in the market. While Crystal Cradles takes the utmost care to keep our prices on the website accurate, we also reserve the right to correct any pricing mistakes.  If we find an error before we process your order, we will contact you immediately, and offer you the option to proceed with your order at the corrected price. If you do not wish to proceed, you will be able to cancel your order.

Availability.
All orders are subject to availability. If the product you order is not available, we will contact you immediately and offer you an alternative from our extensive range of stock. If there is nothing available, and you have paid for products ordered, we will refund your order and delivery charges within 30 days.

Products.
Please note that the only guarantee we give of our crystals, is that the crystal that you see on the website is the crystal that you will receive, and that the crystals will be packaged as safely as possible. We guarantee that our photographs have not been enhanced in any way.

Delivery.
We will aim to deliver your order by Royal Mail or Parcel Post within 3 working days to addresses in the UK, 4-6 working days to Ireland and Europe, and 10-15 working days to the rest of the world.